I have been going to La Jolie since they were at the St Paul St location. The office setting is extremely professional. Jacquie is a perfectionist. She is not happy until your procedure is perfect. All costs associated with your procedure are fully and clearly explained up front. All after care procedures are clearly explained before you leave the office. I go back every year or two as I am fair skinned and use a lighter coloured ink, therefore it fades a bit quicker than the darker shades