Needed a quote to have 3 decks updated. Appointment set up thru Troy for a visit on Jan 22, 2021. Nick showed up as scheduled. Discussed work needed. When asked when I could expect the quote, was told probably by Wednesday. Well Wednesday came and went...no quote. Emailed Troy on Jan 29th, but never got a reply, so I called him on Feb 1st, he said he'd contact Nick to find out what was going on. Never heard back from Nick or Troy. Not very professional in my books.