For over 11 years...
For over 11 years my family has been under Dr. Peng's professional care. Xuelei from Burnaby
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For over 11 years my family has been under Dr. Peng's professional care. Xuelei from Burnaby
I have been going to this clinic for many years. The whole staff is caring, helpful and competent people. Dr. Peng is very knowledgeable, sensitive to her patients. I always have good experience here. The quality of the work is excellent, as is the speed. Very professional, yet also friendly and always willing to answer questions regarding a procedure, or even a simple cleaning. I can only recommend this dental clinic, and Dr. Peng.
Being parents of two toddlers, we found it was challenging to find a good dentist to do dental care on our young kids. After changing several dentists including a paediatric specialist (more expensive), we were quite frustrated. Through a friend's recommendation, we started with Dr. Peng several years ago. Since then, we do not need to worry about finding a better dentist for our kids anymore. Myself also benefited so much from Dr. Peng's extensive knowledge and excellent skills. She has changed my view on the toughness of tooth extraction and root cannel. No wonder our kids are not scared by her dental drills! Tom
I went in for a cleaning - During the exam she told me a filling needed to be replaced ( it wasnt bothering me at the time). I let her work on the filling - It has hurt ever since - a year later. I have since gone to a new dentist and they spent so much time on my initial cleaning, they said it looked like I hadnt had a cleaning in a more than 2 years. I had started developing gum disease becuase she didnt clean the inside surface of my teeth. The filling that DR Peng "replaced" was so badly done (she left a gap in it) that now I need a crown to fix the tooth and stop the pain. She was so concerned with selling me other services like invisalign and whitening that she did not pay attention to being a professional. DO NOT GO HERE. You will be sorry.
Réponse d'entreprise 24 septembre 2012
Thanks for telling us your concern and unsatisfactory matter. Your every word is important to us. We are very sorry to cause you so much! As you know we definitely stand behind what we did. When you come back you will see our professionalism. Our goal is to generate lifetime satisfied customers whose lives are enriched by our commitment to top quality personalized oral health care. We have checked all the files with the name Rebecca. However we cannot see the services which were done by Dr Peng as you described. You know the best way is to come to our office and have a face to face talk. We can recall your case together to see if it was done by Dr Peng. We may find the better solution.
Dr Susan Peng is very gentle on all her patients.Her magic hand makes the needle pain free. I am not scared any dental work being done any more since I saw Dr Peng. Now I can do all my dental work without sedation.
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