Awful experience with the winnipeg store regarding breach of contract by selling me a fridge that is not available anymore. would not replace it for a similar one at no cost, after waiting a month after due date. manager was useless, incompetent and rude. told him that if thats how they treat long term clients with major spending this is so unacceptable and lawyer, BBB and social media will be informed of this.
I bought a Full size bedroom set from the Brick at 1065 Saint James St on April 17, 2021 - got my partial order (Bed Frame and Mirror) delivered on Friday, May 7th, 2021 at 11 am. Furniture came with multiple scratches. Sent pictures of the damage to the store but I was told that that's how manufacture makes it! and the frame they have in the store also has scratches. Apparently, there is no customer satisfaction guarantee on Bedframe so the Brick can't offer any reselection or refund!
When I asked to speak to a manager, 3 sales men and women said they were unable to get me someone to speak with. They told me I had to wait at customer service to speak with a manger. After waiting 20 minutes, a customer service agent finally asked a manager to come speak with me. I continued to wait an additional length of time for her to leave her office. I finally poked my head in and asked if she could speak to me. She told me she needed to finish an email
First! ... real professional, not!
Just a shout out to Gabriel who helped me out with an online purchase she is a very pleasant person to deal with and answered all my questions and concerns Thanks
I wish there is a negative star.
I always avoid writing reviews about organizations but sadly this is the second I will be writing about the brick in less than a year. It is not only sad but a huge regrets buying from this company. Unfortunately for me, I decided to buy all the appliances and furniture from them. I have had issues with over 90% of what I bought from them and they had come to replace or repair virtually everything.
My recent one was with the refrigerator and even though there i
We had a very good experience from The Brick at the St James today. Sales consultant Riza and manager Sachin were very helpful. Appreciated the great support.
Absolutely horrible mattress warranty service. So complicated to make a claim online. Repeated demands for more measurements etc. so they could refuse claim. Entire pillowtop shifted after 8 months causing sidewalls to collapse. But damage not bad enough for warranty. DO NOT BUY A MATTRESS FROM THE BRICK.
Melvin that works at The Brick Warehouse is excellent. We had an item that wouldn’t fit in our car and he was clever enough to figure out how to make it work. This is the second time we’ve dealt with him at The Brick Warehouse and he provided excellent service once again!
We have dealt with the Brick before and have always received excellent service. On April 18, my wife and I went to purchase a new stove. We were served by Pedro. He helped us chose a nice stove. Pedro is an excellent employee, we look forward to dealing with him in the future. Thanks Pedro for the service.
Did an medical emergency purchase over the phone with Leah and have a little bit of technical problem with our purchase but she was very nice to follow it up until the technician come to fix the problem. Now enjoying the product. It you need anything with furnitures look for Leah
I visited St James Store in Winnipeg, and I am soooo happy with the consultants! Shout out to Benson, Kyra, and Allan. You guys are awesome!!! IImIm gonna remember you every time I come home because you were of such a great help in choosing!!!
