There is a saying "You will be lucky to get this person to work for you". In this case it is probably true. If you actually get them to do the work in an efficient timely manner you will be very lucky indeed. Everyone else will have to suffer a frustration beyond belief.
Some of their techs are pleasant, competent and capable. Management and the rest are just beyond belief. They do not appear to have procedures or work standards.
It is probably best that you choose another company.
This company booked an appointment to come in the afternoon, made one phone call and left a message on the house answering machine, showed up at 8:30 in the morning while nobody was home, then couldn’t reschedule till the following week because their agent only comes out our way two days a week!
No accommodation or sympathy for being without our appliance for over two weeks and extremely poor attitude over phone. I can’t wait for them to get here and actually do what they are supposed to do!