SO RUDE! Also nails look terrible. She 'removed' my old nail polish and left it all over the corners. I got a French shellac done and you can see old pink polish through. The whole manicure took 15 mins, half of which I was sitting waiting for her. She grabbed my thumbs so tightly I had to ask her to loosen up, thought my thumb would break. She also didn't wipe anything off after filinf my nails so you can see bits of nail under the shellac. Terrible experience.