Terrible service for snowplowing. Avoid this company at all costs. They are very slow to provide service, do the least amount possible, and leave passive aggressive messages on their mailbox to provide feeble excuses for the slowness of the work. It is completely understandable that when snow conditions are heavy, it will take time to get to each customer. However this company takes on more customers than it can handle and then leaves people dangling. Find someone else.
I never have problems with this company. They are reasonably priced and do what they say they will do. They are very quick to respond to my calls and fix whatever needs fixing in no time at all. I've been trusting them for over 12 years now. The owner is very kind and very sincere.
I would never use Topaz snow removal service again. Terrible experience. They always left a mess and it was a hit and miss. The 5 to 10 cm rule is a joke. It does not apply if you get 3 cm a day that builds up. Then you have to call them and you are subject to extra charges. As a disabled person i had to do my own driveway half the time and lost my money to a contract (no refundable). I now get a 12 yr old to do my drive who does a better job and is reliable.
Worst experience ever.