Factory Optical - Saskatoon - Stonebridge Centre

I broke my glasses while in Saskatoon for business. I stopped in here as they were open early. They fixed the broken glasses, as well as adjusting the frames and cleaning the lens. Extremely prompt and friendly service.

This is my go-to factory optical location. The last time I went here they went above & beyond my expectations. The new management (a woman) & staff are amazing. They are very helpful & informative.

I love this place!!! We had amazing service both times we have gone there from Falynn!! She is amazing with my very busy 4 year old who needed glasses! Not only did she help us get the best deal but she was able to get him to sit long enough to get all the correct measurements! For all your needs glasses or contacts see Falynn as she is the best!!

Signage misleading. Staff incredibly rude. I have been coming here with my family for years... without issue until today. Lost my business forever.

I took my mangled glasses (they had been stepped on) into the store yesterday, to be repaired. The staff member took about 15 minutes to fix my glasses, and it was free of charge! Very thankful.

Most of the staff seemed disinterested in helping customers. I said clearly I was buying glasses that day. no one helped us at any time, in over an hour, despite having staff who weren’t busy . Even when I asked a staff a question about pricing, no one asked if we were finding what we wanted, needed help, or a box for prospective frames, had questions, wanted information about a brand or frames particular characteristics. Shockingly bad. Better frames than they had in the past.

Very knowledgeable staff and great experience that was quick and easy!

Terribly Incompetent Staff

Worst experience imaginable. My wife and I purchased two prescription sunglasses, spending about $900 all together. They were quick to process the transaction. However, when we finally got the sunglasses after a couple of weeks both the sunglasses were hurting our eyes, the prescription lenses weren't prepared to specifications. We returned them to get fixed and at first they wouldn't acknowledge that the lenses were prepared incorrectly, instead they were saying our prescriptions were wrong, si