Excellent and knowledgeable service by a pleasant and helpful staff, especially Molly. They replaced my pool cover at no cost when the manufacturer would not honor the warranty/ snd they fid it quickly with s smile!
Not pleased. I was promised dates and times for calls and visits to look at my hot tub and all were missed. The rep. I spoke with each time sounded interested in my business, but did not call me when promised nor did they attend at my house on either day suggested. I will definitely be going somewhere else for support.
I regret going with this company. Do your homework before you commit to this location. I though Margaret was annoying. The staff doesn't know anything about pool.
Up to this year I would have rated Blue Water pools as 4+ stars (I have been going there since I first installed my pool 18 years ago) but I had a bad customer experience and will not return. I bought a new solar cover there in June and experienced problems with the cover (most of the air was out of the cover) and it sank. They blamed the sun and refused to honour the warranty, I am not one to make a scene so I left and will never return. Their loss.