I'll start by saying i have been doing multiple renovations projects, used different businesses and never had the same situation. I gave a chance to Factory direct because i know the owner from the past, but turns out to be a total nightmare dealing with his company. 1) they lie on the delay of fabrication and installation just to win a contract. They say what ever the client wants to hear just to win a contract and then don't deliver on time. We know that for the past couple of months there is
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