We thought we had to buy a new dishwasher ... After the installation of a granite counter top, side mount screws were used to replace the top mount screw to re secure the dishwasher. This distorted its frame, the door did not close properly, and we experienced off-and-on starting problems which we thought to be caused by its electronics. Tony recognized the problem, removed the side mount screws, - and saved us a lot of money! Very professional approach, we would recommend him anytime!